UX Researcher
ChittaYong (Jao) surakitbanarn
A UX researcher with a Ph.D. in Human Factors and 10+ years of experience working across B2B SaaS, developer tools, and small businesses. I specialize in designing and running mixed-methods studies that translate into real impact for product teams and end users alike.
My Work
UX Researcher for AI and ML
Driving Innovation with Research
Mixed‑Methods
Combining surveys and in‑depth user interviews to understand both why problems exist and how widespread they are.
Influencing with Data
Turning complex datasets into clear, customer‑focused insights that drive executive decisions.
Human Factors Engineering
Optimizing usability and human–AI collaboration through Ph.D.-level human-centered methods.
Global Research Design
Crafting inclusive studies across cultures, leveraging international experience to ensure relevance and accessibility.
featured projects
A Story of strategic decisions, iterative testing, and measurable outcomes.
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